Refund policy

At Sedox Wellness, we stand behind the quality, purity, and safety of Vigor Shot™. We want you to experience our scientific homeopathic formula with complete confidence and peace of mind.

1. Our 07-Day Risk-Free Guarantee

We offer a 07-Day Money-Back Guarantee on your purchase.

If you have used Vigor Shot™ according to our recommended dosage instructions and are not satisfied with your experience after trying the product, you are eligible to request a full refund.

Guarantee Conditions:

  • The refund request must be initiated within 07 days from the date of delivery.

  • The customer is required to return the remaining parcel (including the original jar and any unused capsules) back to our warehouse.

  • The guarantee applies to both single-pack purchases and bundle deals.

2. Eligibility for Returns & Replacements

Apart from our 07-Day Money-Back Guarantee, we provide immediate free replacements under the following circumstances:

  • Damaged or Broken Items: If your package or bottle arrives damaged during transit.

  • Incorrect Parcel: If you receive the wrong product variant or quantity.

  • Missing Items: If any part of your ordered bundle is missing.

Note: For damaged or incorrect parcels, please notify our team within 24 to 48 hours of delivery with a quick photo/video of the received package.

3. How to Request a Refund or Return

We keep our return process simple, fast, and hassle-free:

  1. Contact Us: Reach out to our Customer Support team via WhatsApp at +92 323 7290869 or email us at sedoxwellness@gmail.com with your Order Number / Phone Number.

  2. Verification: Our team will review your request and share our official return warehouse address.

  3. Ship the Return: Dispatch the remaining product/parcel back to our warehouse via any local courier service (TCS).

  4. Refund Processing: Once we receive and inspect the returned parcel, your refund will be processed within 24 to 48 hours.

4. Refund Method (Pakistani Customers)

Since most orders across Pakistan are processed via Cash on Delivery (COD), refunds will be transferred directly to your preferred digital account:

  • JazzCash

  • EasyPaisa

  • Direct Bank Transfer (IBFT)

(Note: Original shipping/courier handling charges may be non-refundable depending on the return case).

5. Discreet & Confidential Processing

We value your privacy. All return correspondence, WhatsApp chats, and refund processing are handled with 100% strict confidentiality. Your personal details or purchase history will never be shared with any third party.

6. Contact Customer Support

If you have any questions regarding our Return & Refund Policy, please feel free to reach out to us:

  • 📱 WhatsApp Support: +92 323 7290869

  • 📧 Email: sedoxwellness@gmail.com

  • ⏰ Support Hours: Monday – Saturday (10:00 AM – 10:00 PM PKT)